Privacy Policy
Last updated: 11/9/2026
RAD (Recupero Automated Devices) is committed to protecting the privacy of its users and customers. This privacy policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).
1. Data Controller
RAD – Recupero Automated Devices
Email: info@freshelmet.ch
Website: www.freshelmet.ch
2. Data Collected
We collect the following types of data:
2.1 Data provided directly by you
- Contact form: name, email address, phone number, location type, message
- Partnership inquiries: information about your company and location
2.2 Automatically collected data
- Browsing data: IP address, browser type, pages visited, visit duration
- Cookies: to improve user experience (see Cookies section)
2.3 Machine usage data
- Transactions: anonymized payment data, time and place of use
- Performance: usage statistics for maintenance
3. Purposes of Processing
Your data is used to:
- Respond to your contact requests and questions
- Process partnership inquiries
- Improve our services and website
- Ensure maintenance and proper functioning of machines
- Comply with our legal and regulatory obligations
- Analyze the use of our services for statistical purposes
4. Legal Basis for Processing
We process your data on the following legal bases:
- Consent: when you voluntarily contact us
- Legitimate interest: to improve our services and analyze usage
- Performance of a contract: for commercial partnerships
- Legal obligations: for accounting and tax compliance
5. Data Sharing
Your data may be shared with:
- Service providers: web hosting, payment services (myPOS), analytics services
- Business partners: only in the context of partnership inquiries with your consent
- Legal authorities: if required by law
We never sell your personal data to third parties. All our service providers are subject to strict confidentiality obligations and comply with GDPR.
6. Retention Period
- Contact requests: 2 years after the last interaction
- Partnership data: contract duration + 5 years (legal obligations)
- Browsing data: maximum 13 months
- Transaction data: 10 years (accounting and tax obligations)
7. Your Rights
In accordance with GDPR and the Swiss FADP, you have the following rights:
- Right of access: obtain a copy of your personal data
- Right to rectification: correct inaccurate data
- Right to erasure: request the deletion of your data
- Right to restriction of processing: limit the processing of your data
- Right to data portability: receive your data in a structured format
- Right to object: object to the processing of your data
- Right to withdraw consent: withdraw your consent at any time
To exercise your rights, contact us at: info@freshelmet.ch
8. Cookies
Our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
Types of cookies used:
- Essential cookies: necessary for the site to function
- Performance cookies: to analyze site usage
- Functional cookies: to remember your preferences
You can manage your cookie preferences via your browser settings. Note that blocking some cookies may affect site functionality.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration:
- SSL/TLS encryption for data transmissions
- Secure storage of data on protected servers
- Limited data access to authorized personnel only
10. International Data Transfers
Your data is primarily stored in Switzerland and the European Union. If your data is transferred outside the EU/EEA, we ensure that appropriate safeguards are in place (standard contractual clauses of the EU, Privacy Shield certifications, etc.).
11. Changes to this Policy
We may update this privacy policy to reflect changes in our practices or for legal reasons. We will inform you of any significant changes by email or via a notification on our website. The last updated date is indicated at the top of this page.
12. Complaints
If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern, Switzerland
Email: info@edoeb.admin.ch
Website: www.edoeb.admin.ch
13. Contact
For any questions regarding this privacy policy or the processing of your personal data, please do not hesitate to contact us:
RAD – Recupero Automated Devices
Email: info@freshelmet.ch
Website: www.freshelmet.ch